Quality of service

Sélestat Haut-koenigsbourg Tourisme has been looking to cultivate and consolidate its approach to quality. 

The Tourist Information Office is Category I listed.

To achieve this, it undertakes to :

• Provide you with a reception area and an information area which are easily accessible.
• Facilitate your formalities.
• Provide you with furniture for you to sit down.
• Provide you with information on local tourist attractions free of charge.
• Provide you with free WiFi access.
• Display and circulate its opening periods expressed in at least two foreign languages.
• Be open at least 240 days a year, including Saturdays and Sundays during tourist periods or special events.
• Answer your letters all year round.
• Provide a permanent reception service handled by personnel able to speak at least two foreign languages.
• Provide tourist maps, street plans and tourist guides in paper form.
• Allow you access to its trilingual internet site.
• Also circulate its tourist information in paper form translated into at least two foreign languages regarding:
  - All listed tourist accommodation facilities, including at least the name of the establishment, the postal address, the email address, the address of the internet site, the telephone numbers, the classification level;
  - The cultural, natural or leisure time monuments and tourist sites, which may include an indication of the usual prices, the periods and times when open to the public, the internet site and the telephone numbers and postal address;
  - Events and entertainment activities;
  - Emergency phone numbers.

• Annually update its tourist information.

• Display outside the emergency telephone numbers.
• Present all qualified offers in its area of activity for all clientele.
• Deal with your complaints and assess your satisfaction.
• Commit to a service of quality.
• Provide you with an advisor on staying in the area.
• Guarantee the accuracy and current validity of information on local tourist amenities and facilities.

Our services :

• Free wifi
• Shop
• Accommodation booking
• Selling of tickets (events, ….)
• Selling of Books, IGN maps…
• Bike rental (electric bike)